Refund policy

REFUND POLICY

 

Warranties:

 

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have passed since your purchase was received, unfortunately we can’t offer you a refund or replacement. 

We do not offer refunds or replacements when customers enter the wrong shipping address.

We do not offer refunds on personalized items.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at info@hersacredshift414.com.  (Name, Order Number, and any information of why you are requesting a refund).

We have a 30-day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.  

Returned to Sender:

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we would reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee. 


RETURNS AND REFUND GUARANTEE

For item(s) received that are not as we described in our listing and Defective item(s), we cover the return shipping cost and replace the item asap.

All returns must be in their original packaging and condition and be made within 15 days of the delivery date.

Order Cancellation:

If you would like to cancel your order that was just purchased, you will have to do so before your item has shipped to prevent the order from shipping. But there is always a second chance, to cancel. You will have 2 days once your order is placed to cancel without the restocking fee being applied. 

Clearance Items:

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

International Shipping:

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.


For inquiries and any other concerns, you may contact us through the following channels:

Email : info@hersacredshift414.com
Please Contact us via email Thank you. 9am - 5:00pm CST

 

  

RETURN POLICY

 

 RETURN PROCESS FLOW

 

At Her Sacred Shift, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via info@hersacredshift414.com.   

Best source of contact would be via email. Thank You.

Please note, any health/wellness items cannot be returned or exchanged.

RETURNS POLICY

For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

All returns must be in their original packaging and condition and be made within 15 days of the delivery date.

(GDPR), and in accordance with the country-specific data protection regulations applicable to us. By means of this data protection policy, we would like to inform the public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.

info@hersacredshift414.com

 

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at info@hersacredshift414.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we must rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kind of custom apparel, flags and custom design items. 

REFUNDS & REVERSALS

All refunds are processed in accordance with our refund policy. Once a refund is issued, it may take several business days for the funds to appear in your account depending on your financial institution.

We are not responsible for delays caused by payment processors or banking institutions.

In cases where a transaction is reversed or disputed through a payment provider, the outcome will be determined by the payment processor and issuing financial institution.

Have more questions? Reach out to our Customer Support Team via email. A representative would gladly respond within the next 24/48 hours between the times of 09:00 AM (CST) - 5:00 PM (CST.)  Email: info@hersacredshift414.com